Incidents reported on status page for Lumonata https://server.lumonata.com/ https://d1lppblt9t2x15.cloudfront.net/logos/97bf5505d2e27e7fb4f7f8fca7e879ea.png https://server.lumonata.com/ en https://server.lumonata.com/incident/302279 Tue, 19 Dec 2023 09:53:00 -0000 https://server.lumonata.com/incident/302279#464d6cc5f51ee208d23439a312f2cecc41ae908e01023053dbae8d17bf7ee7a0 Issue solved. All services are up and running. All website on this server node is now able to accessed. https://server.lumonata.com/incident/302279 Tue, 19 Dec 2023 05:04:00 -0000 https://server.lumonata.com/incident/302279#29acfa6cff2d5ab8dbde0728437e1854ff46f8bf0a17231a8131a512ae4d0b81 All services are up, but we still having problem on MariaDB for some accounts. We are still working to solve this issue. We'll keep you updated regullary. https://server.lumonata.com/incident/302279 Tue, 19 Dec 2023 01:39:00 -0000 https://server.lumonata.com/incident/302279#8bed1ade8ab1e37d4f12a4e99561c8c9beda6c34f5939cd4b55d798fd1b39396 The degradation issue has been resolved. service is gradually restored https://server.lumonata.com/incident/302279 Mon, 18 Dec 2023 16:26:00 -0000 https://server.lumonata.com/incident/302279#b6f9251e8a716e327219ca0d6107db52d97b477d38263a53751d66e79b010e46 The problem have been identified. The VMs cannot read and write disk, we are in progress to repair it, The estimation time for recovery process could take 12 hours https://server.lumonata.com/incident/217027 Wed, 07 Jun 2023 03:23:00 -0000 https://server.lumonata.com/incident/217027#9d227ef97ece4a9cca10af5728f2e3a714ddf360208b66fffecd84bc5009b87f Service is now back up. We are currently keep monitoring the server in the next 24 hours https://server.lumonata.com/incident/217027 Wed, 07 Jun 2023 02:37:00 -0000 https://server.lumonata.com/incident/217027#dd847ce96a7ae32792a428210f2fc80097395a7a9794a4d93d380d05148f0b8c Some issues detected when accessing sg02 server. We are currently working on it to identify what causing the issue arrise. https://server.lumonata.com/incident/216566 Tue, 06 Jun 2023 05:42:00 -0000 https://server.lumonata.com/incident/216566#bf4eb66dbfe817a9095adfb3d8b49ac6055356a4eef85adb2d785628dfb91b16 A network glitch caused the IPs to fail and become unreachable. Our team had restarted the load balancer on certain server boxes and the issue has been resolved. We would continue to actively monitor our email servers and will update this thread with further information. https://server.lumonata.com/incident/216566 Tue, 06 Jun 2023 04:40:00 -0000 https://server.lumonata.com/incident/216566#d39039d029105672781d2b05ef59c08777e84dee6c9e1a029d1b2937965c2198 We are currently facing intermittent issues with our Free, Business and Enterprise Email Services, due to which you will encounter an error while accessing the Webmail and also while sending/receiving emails. Our System Administration team is currently investigating this issue and we will update this thread with additional information once available. https://server.lumonata.com/incident/211683 Wed, 24 May 2023 04:40:00 -0000 https://server.lumonata.com/incident/211683#ef4f19fb3df98891d3f9df1198967262df57e07bdb4dbd8646f888979f0c9896 We found there was an accident high server load on SG02. We identify some background process causing this issue and already identify the account which causing it. Now the server is back up. In the meantime, we keep monitoring it in the next 24 hours